Round-the-clock web hosting support
Our reseller programs (the FREE reseller hosting and the cPanel reseller programs) differ from each other in terms of technical support, as well. The free resellers can rely on our 24/7/365 support for their hosting clients, while the cPanel resellers will have to take care of the customer service on their own due to the specificity of that reseller platform.
All web hosting clients of the resellers signed up for our FREE reseller program receive anonymous round-the-clock technical support through a variety of support channels.
Customer Support Services
Through the Hepsia Control Panel (CP) »
Each hosting client receives the following support tools, which can help him/her to find the desired information he/she is looking for:
Context Help - Detailed Control Panel Tips
FAQ Source - Find the answers to your questions
Video Tutorials - Step-by-step video guides
Ticketing System - 1-hour ticket response guarantee
By phone »
US Toll Free Phone: +1-855-211-0932
International Phone: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
Monday - Friday
10.00 AM - 06.00 PM GMT/UK05.00 AM - 01.00 PM EST/USA08.00 PM - 04.00 AM AEST/AU
Through your reseller hosting store »
Your customers can use our online form and get in touch with us 24 hours a day.
Through the live chat button on your website »
If your customers need urgent assistance on any non-technical issue, they will be able to chat with a sales representative in real time.
Note: The hosting clients of the resellers using our cPanel program will not receive 24/7 ResellersPanel technical support. The cPanel program resellers have to tend to their clients’ needs and solve their problems themselves as technical support in this case is their own responsibility.
