Why is a red X next to my domain name

Generally, there are two cases in which your domain name may appear with the red "X" mark in the Hosted Domains section of your Web Hosting Control Panel: either the domain name does not have the required name servers set or the DNS update has not been completed yet.

Domain name registrations and DNS modifications could take up to 24 hours to update after they have been initiated. You can find the name servers that you should use for all your domain names to the right of the "Domain name to host" field. If you registered your domain and you didn't make any changes to the name servers yourself, it should already be using our name servers.

However, if you registered your domain or added it to your Hosted Domains more than 24 hours ago but you still see a red X mark indicating that the name servers are not correct, you can try re-setting the name servers manually. You can do this from the Domain Manager section (Site Management > Domain Manager). Once you are in the Domain Manager, make sure you are looking at the list of registered domains (click on the "All registered” link), then select the check box next to the domain name that you wish to manage and click on the "Edit NS" button. This will bring up a new menu with two fields (one for each name server). These fields show you the two name servers that the domain name is currently using. To change the name servers, just type in the ones that are provided in the Hosted Domains section and click on the Next button.

Make sure that domain names registered with another company and added to your Hosted Domains here are using our name servers - usually you can do this from within the domain Control Panel provided by your registrar (the company you registered the domain(s) with).

If you are sure that your domain is using the correct name servers and more than 24 hours have passed since you registered/hosted the domain or updated the name servers, then it is most likely our system that hasn't "noticed" the change yet. If that's the case, we can force the system to check the name servers of your domain.