How do I backup my files manually

First, make sure that you know where exactly the files for your website are located. Usually each domain/subdomain points to a folder with the same name as the domain/subdomain located inside the /www/ directory in your hosting account. So, if you want to back up the files for my-best-domain.com, they are most likely located in /www/my-best-domain.com/

Here is how you can back up your files:

Option 1: Go to Site Options > File Manager. Select the check box in front of the folder(s) and/or the file(s) that you wish to download and click on the Download button, which is located at the top of the files list and also at the bottom.

Within a few seconds a windwow appears and asks you if you wish to save the file. Choose "Save As..." and point the location on your computer where the file should be saved.

You get a .zip archive, which contains all the file(s) and/or folder(s) that you have selected.

Option 2: You can back up your files via FTP. To do this, connect via FTP, using your main FTP account. Once the connection is established, you will see a list of all the domain folders.

Right click on the desired folder, then choose Download*. Your files will start downloading on your computer.

* The exact download process may vary depending on the FTP client that you use. For further information, please refer to: How to connect via FTP and upload/download files

Option 3: In case you would like to create a .zip archive of your files, but instead of downloading it locally to your computer, you want to keep it on the server, here is what needs to be done:

1. Go to the File Manager section and access the folder where the files are located. Via the "Create New File/Folder" tool at the top, create a folder called "BACKUP".

2. Use the "Select all" option, then leave ONLY the folder "BACKUP" unchecked. Copy the files to the newly created folder "BACKUP".

3. Create a file called zip.php into the same directory where the folder "BACKUP" is located and include the code:

<?php exec("zip -r BACKUP BACKUP"); ?>

4. Open https://my-best-domain.com/zip.php in a browser and the script will create an archive of the "BACKUP" folder.

IMPORTANT: The exact URL of the script depends on the domain and the folder where the files are located. What is important is that you run the script by accessing it through the web.

If you go back to the File Manager section, in the folder where you created the zip.php file, you will find a file called BACKUP.zip - this is in fact the archive with your files' backup.