Problems with outgoing emails

Webmail

If you have problems sending messages via any of our Webmail clients (RoundCube, Horde, SupremeMail), please make sure that the email account you are logged into is handled by our mail servers. Go to the Site Options > Custom DNS Records section of your Web Hosting Control Panel and make sure that the MX records of your domain are in fact ours. If you have changed them you will not be able to use our mail service. If you would like to set the records back to ours, simply click on the Reset button. Allow up to 2 hours for the new records to propagate worldwide. If the problem persists, please do not hesitate to contact us by opening a ticket using the link at the bottom of this page.

Outlook, Thunderbird, Mac Mail and other e-mail clients

There could be several reasons why you are not able to send e-mails using Outlook (or any other e-mail client installed on your computer). Here are several possible scenarios:

• (1) When you try to send an email, it bounces back with an error message "550 relay not permitted" or your e-mail client informs you that authentication has failed.
• We have dedicated a separate article to this problem: When I send an email it's returned with an error "550 - Relay Not Permitted"
• (2) When you try to send an e-mail you get an error stating that the connection has been terminated.
• Our SMTP server, which is the outgoing e-mail server that your e-mail client tries to connect to in order to send the e-mail, uses port 25 and port 2525. When you set up your e-mail account in your e-mail client, the SMTP port is set to 25 by default. Some Internet providers, however, block port 25. A possible solution would be to change the SMTP port to 2525.
• To learn how you can do this, please refer to this article: How to change the outgoing mail (SMTP) port in my email client?

Web contact forms

If you have a problem with a PHP/Perl contact form on your website or any other script that is supposed to send emails but doesn't, please refer to this article:The contact form on my website is not working - how do I properly configure my mail form

FrontPage contact forms

We have dedicated this article to FrontPage contact forms: Implementing phpmail() in FrontPage 2000/2003 contact forms