Limits and restrictions for outgoing emails

Sending e-mail messages is a vital part of the ever-growing Internet business. Sometimes, a large number of e-mails are required to be sent daily, even hourly. With this comes also the ever-increasing problem with the e-mail spam, and the countless number of junk messages users receive constantly.

We provide cloud hosting services and the same mail servers are used by many customers. Excessive use of the e-mail service, i.e. a large amount of emails sent out from a single hosting account, could decrease the quality of the service for other users. To ensure high quality and fast delivery, we have implemented the following hourly and daily limits for outgoing mail:

• 150 e-mails per hour;
• 1500 e-mails per 24 hours;
• 50 recipients per message, where each recipient is counted as a separately sent e-mail message (e.g. if you have 50 recipients in a single message, this willcount as 50 sent messages);
• If you are using a mailing list, then the restriction is 1500 e-mails for 24 hours. There's no restriction for the amount of emails sent per hour, i.e. you can send an email to a mailing list with up to 1500 recipients without a problem.

If you reach the hourly/daily limit you will get this error when trying to send further e-mails:

You will be able to send e-mails again, once the hour/day has passed.

Things you should know in order to avoid exceeding your limit:

1. The above e-mail restrictions are valid for the entire hosting account, and not for a single mailbox. This means, that if one of your mailboxes exceeds the allowed limit, you will not be able to send messages from any of your other e-mail accounts.
2. If, at any point you receive the afore-mentioned error message, it is highly recommended to stop all attempts to send messages from your mailboxes. If you continue trying, your messages will be left in a mail queue, which will have to clear first, before the server timer can reset and allow you to send e-mails again.