Customer F.A.Q. SupportMost frequently asked questions

A: The World Wide Web (WWW) is made up of millions of web pages located on servers all over the world. Each page has an address called a URL and contains clickable links that take the visitors to other web pages.

A: Web hosting is an online service, which allows companies and individuals to make websites of their own accessible on the World Wide Web. The websites are hosted on servers whose storage space is provided by web hosting companies. The servers themselves are typically located in a data center.

A: A domain name is a unique name that identifies a website on the Internet. It consists of two or more parts separated by dots, for example, domain.com or domain.co.uk, where "domain" is a second-level domain (SLD), whereas ".com" and ".co.uk" are top-level domains (TLDs). You can access domain.com, for example, by typing either https://domain.com or https://www.domain.com into your web browser.

A: Page ranking is a means of listing page hits retrieved via an online search query in order of relevance, and is defined by the major search engines such as Google, Yahoo, Alexa, MSN, etc.

A: Bandwidth is the amount of data that can be transferred to or from a website or server, usually measured in bits per second. An entire page of text is about 16,000 bits, whereas a fast modem can move almost 56,000 bits for a single second. Depending on the compression, a full-motion video may involve a transmission speed of about 10,000,000 bits per second. IMPORTANT: Bandwidth differs from Traffic. Your account includes traffic quota, which you can check in the Account Usage table in the Web Hosting Control Panel.

A: SMTP (Simple Mail Transfer Protocol) is the principal protocol used for the purpose of sending electronic mail across the Internet. You can use the shared SMTP, or, in case it is blocked by your Internet Service Provider (ISP), you can ask them to provide you with their SMTP server.

A: An IP Address (Internet Protocol Address) represents a numeric address, which contains four parts separated by dots of the following kind: 123.123.123.1. Every machine connected to the Internet possesses a unique IP number. Your hosting plan comes with shared IP addresses (each belonging to the server DNS). You can request a dedicated IP address if you need one (for an e-commerce solution that requires installation of SSL, for example). Use the Add Services link in the Upgrade section of the web hosting control panel to order an IP address upgrade.

A: A link is a connection between text or pictures located on a given web page and another web page. In a typical web page, text links are shown in a different colour and/or are underlined. When you click on a link located on a certain web page, it immediately takes you to another web page specified by that link.

A: A URL (Uniform Resource Locator) designates the address of any given resource onthe Internet. The most standard way to use a particular URL is to type it into a web browser.

A: Unix is the computer operating system, which is at the core of our services. It is one of the most common online server operating systems, if not the most widely used one, offering TCP/IP built-in support, and is devised so as to be used by many people at the same time.

A: HTTP (HyperText Transfer Protocol) is a method for moving hypertext files across the Internet, and involves a web browser and a web server. HTTP is the most essential protocol used on the Internet.

A: HTML (HyperText Markup Language) is a programming language used for the purpose of creating web pages. HTML files are designed so as to be viewed using a web browser such as Microsoft Internet Explorer, Mozilla Firefox, Opera, Netscape Communicator, etc.

A: CGI (Common Gateway Interface) is a program, which takes data from a web server and modifies it, e.g. converts forms into e-mail messages, or transforms keywords into database queries.

A: Cookies store information about the visitors to a given website - this data (username, password, which parts of the site were visited, etc.) is updated with every next visit. Cookies must be allowed in order to have the hosting account login page and the web hosting control panel work properly. You should lower the security settings of your browser to the medium level to avoid any problems.

A: A plug-in is a small piece of software, which adds features to and interacts with larger ones. Common examples are plug-ins for the Netscape browser or for a web server. The users may install only the few plug-ins they need.

A: The services on a web server listen on a specific port number on that server. Web servers usually listen on port 80. The majority of the services have standard port numbers.

A: Streaming is a technique for transferring data in such a way that it can be processed as a steady and continuous stream, and allows playing of audio and video files without having to download them to your computer. Audio and video streaming is not allowed on our servers because they load the server CPU and thus affect its performance in a negative way

A: Yes, you can. They can be embedded into an HTML document and make a connection to the computer from which they have been sent. However, you cannot use JSP (Java Server Page) because this is a server-side technology that we do not support.